1. Introduction

Moonlight Psychological Counselling Services (“Moonlight”, “we”, “our”, or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We may collect the following types of personal information:

• ▪ Name, contact details (such as phone number and email address)
• ▪ Appointment and scheduling information
• ▪ Basic background information relevant to counselling services
• ▪ Communication records (e.g. WhatsApp or e-mail)

We only collect information that is necessary to provide counselling services in a safe and professional manner.

3. Use of Personal Information

Your personal information is used for the following purposes:

• ▪ To schedule and manage counselling appointments
• ▪ To provide counselling and related support services
• ▪ To communicate with you regarding appointments or services

Your information will never be sold, rented, or shared for marketing purposes.

4. Data Storage and Protection

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, or disclosure.

Client records are stored securely and accessed only by authorised personnel.

5. Data Retention

Personal data and counselling records are retained only for as long as necessary for professional, ethical, and legal purposes.

6. Your Rights Under the PDPA

You have the right to:

• ▪ Request access to your personal data
• ▪ Request correction of inaccurate information
• ▪ Withdraw consent for data use, subject to legal and professional obligations

Requests can be made by contacting us directly.

7. Changes to Privacy Policy

Moonlight reserves the right to update this Privacy Policy when necessary.

Any changes will be reflected on this page.

8. Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Moonlight Psychological Counselling Services

WhatsApp: +60 10-77102654